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HipCheck Mobility Service Getting Started with your
Me Inc. Account -- Handbook for
Account Owners and Account Managers

4 Administering your Me Inc. account

The Me Inc. account owner and account managers can administer the Me Inc. account from the Admin Portal at your account's Account Portal. The Account Portal is available at:

https://<CommunityName>.hipcheck.me-inc.com/meinc/app

where <CommunityName> is the Community Name specified in your Welcome Letter email.
Tip: You may want to bookmark this address for quick access in the future.

The Admin Portal is displayed automatically when you log in. Admin Portal links provide access to the account administration tasks described in this chapter. Specifically, this chapter covers:

Updating account information

If information for your organization or the account owner changes and you need to update it:

  1. Log in to the Account Portal at:
    https://<CommunityName>.hipcheck.me-inc.com/meinc/app
    where <CommunityName> is the Community Name for your account.
  2. Click on Manage Account.
  3. Click on Update Account Information.
  4. Update the necessary fields, then click OK.

Managing your account license

There are several HipCheck upgrade licenses that can extend the level of service available to your Me Inc. account. Contact an authorized SCO partner for more information about purchasing a HipCheck upgrade license.

This section covers the following license management tasks:

Upgrade a Trial Account to a Paying Account

To upgrade from a Trial Account, you must first purchase a HipCheck Account Activation license. When you receive your Account Activation Certificate of License and Authenticity (COLA), there are two parts to upgrading your account:

To enter the HipCheck license:

  1. Log in to the Account Portal at:
    https://<CommunityName>.hipcheck.me-inc.com/meinc/app
    where <CommunityName> is the Community Name for your account.
  2. Select Manage Account --> Manage Account License.
    The "Manage License Information" page shows your account's status, as well as the level of support that is currently enabled for your Trial Account.
  3. Click Upgrade.
  4. Enter the License Key from your Account Activation COLA in the "License Key" field and then click OK.
  5. The upgrade to a Paying Account is complete when you see the Operation Successful page. Click Continue to return to the "Manage License Information" page.

Note that the "Account Status" field on the "Manage License Information" page indicates that your account is "INACTIVE". Your account is now a valid Paying Account, but you must activate the HipCheck mobility service before your account is fully functional.

When you activate the HipCheck service, you decide how to configure your HipCheck license by setting the number of systems to be monitored and the length of time before your account expires. You make these choices by allocating the server months that you purchased with your license.

To help make this decision, note the following:

To activate the HipCheck mobility service for your account:

  1. Log in to the HipCheck Portal at:
    https://<CommunityName>.hipcheck.me-inc.com/hipcheck/app
    where <CommunityName> is the Community Name for your account.
  2. Click Manage Account License.
  3. Click Activate.
  4. In the "Desired Server Limit" field, enter the maximum number of systems that will be monitored by your account's HipCheck service. Note the following:
    • The "Server months in new license" field shows the number of server months that are available for your account.
    • The "Current server count" field shows the number of systems that are currently set up for HipCheck monitoring. You cannot enter a server limit that is less than the current server count.
    • You may not set a server limit that results in an account term of less than 1 day.
      Note: After you complete this step, you cannot make changes to the server month/server limit allocation without first purchasing a Server Month Extension license.
    When you have entered the desired server limit, click OK. When prompted, verify your selection.
  5. HipCheck is activated when you see the Operation Successful page. Click Continue to return to the main HipCheck Portal page.

Your new Paying Account is now active and account members can begin using the HipCheck mobility service.

Add support for extra subscribers

To increase the number of subscribers supported by your account, you must first purchase a HipCheck Subscriber Upgrade license. When you receive your Subscriber Upgrade Certificate of License and Authenticity (COLA), follow these steps:

  1. Log in to the Account Portal at:
    https://<CommunityName>.hipcheck.me-inc.com/meinc/app
    where <CommunityName> is the Community Name for your account.
  2. Select Manage Account --> Manage Account License.
    The "Manage License Information" page shows your account's status, as well as the level of support that is currently enabled for your account. The "SUBSCRIBERS" field displays the current subscriber limit that is in effect.
  3. Click Upgrade.
  4. Enter the License Key from your Subscriber Upgrade COLA in the "License Key" field and then click OK.
  5. Your account upgrade is complete when you see the Operation Successful page. Click Continue to return to the "Manage License Information" page.

The "SUBSCRIBERS" field on the "Manage License Information" page now displays the new, larger subscriber limit in effect for your account.

Extend your account term and add extra monitored systems

You can purchase a HipCheck Server Month Upgrade license to increase the amount of time before your account expires, the number of systems that can be monitored by HipCheck, or a combination of both.

When you upgrade your account with a Server Month Upgrade license, the new server months are added to any server months remaining.
Note: Remember that a server month represents 30 days of HipCheck monitoring for a single system.

You then decide how to use your pool of server months by specifying the maximum number of systems that can be monitord with your account's HipCheck service. This setting also determines how long your account remains active before expiring. Use this formula to decide how to distribute your account's available server months:

[number of server months] / [server limit] = [account term]

Note the following:

When you receive your HipCheck Server Month Upgrade Certificate of License and Authenticity (COLA), follow these steps:

  1. Log in to the HipCheck Portal at:
    https://<CommunityName>.hipcheck.me-inc.com/hipcheck/app
    where <CommunityName> is the Community Name for your account.
  2. Click Manage Account License.
  3. Enter the License Key from your Server Month Upgrade COLA in the "Upgrade License Key" field and then click Upgrade.
  4. In the "Desired Server Limit" field, enter the maximum number of systems that will be monitored by your account's HipCheck service. Note the following:
    • The "Server months in new license" field shows the number of server months that are available for your account.
    • The "Current server count" field shows the number of systems that are currently set up for HipCheck monitoring. You cannot enter a server limit that is less than the number in this field.
    • You may not set a server limit that results in an account term of less than 1 day.
      Note: After you complete this step, you cannot make changes to the new server month/server limit allocation until you purchase another HipCheck Server Month Upgrade license.
    When you have entered the desired server limit, click OK. Verify this selection, when prompted.
  5. HipCheck is activated when you see the Operation Successful page. Click Continue to return to the main HipCheck Portal page.

Your account's new server limit and expiration date are displayed on the "Manage License Information" page, which you can view from both the Account Portal and HipCheck Portal.

Configuring the length of HipCheck client sessions

By default, HipCheck client sessions remain active for 14 days. When a client's session expires, the user of the client is prompted to renew the session by re-authenticating with the HipCheck Mobility Server.

To customize the amount of time before HipCheck client sessions expire:

  1. Log in to the Account Portal at:
    https://<CommunityName>.hipcheck.me-inc.com/meinc/app
    where <CommunityName> is the Community Name for your account.
  2. Click Manage Account.
  3. Click Configure Session Expiration.
  4. Enter the desired session period in the "Session Expiration" field. The selection box next to this field allows you to set a period of Minutes, Hours, or Days.
    Note: The minimum period before a session expires is 15 minutes. The longest a session can remain active is 365 days.
  5. Click OK to commit your changes.

Managing subscribers

Subscribers are members of your Me Inc. account who are authorized to use mobility services such as HipCheck.

To manage your Me Inc. account's list of subscribers:

  1. Log in to the Account Portal at:
    https://<CommunityName>.hipcheck.me-inc.com/meinc/app
    where <CommunityName> is the Community Name for your account.
  2. Click Manage Subscribers. You see your Me Inc. account subscriber list.

Subscriber management tasks that you can perform from the "Manage Subscribers" page are described in the following tables.
Add new subscribers to your account:
You can add subscribers on an individual basis, or import large numbers of subscribers at once using a Microsoft Excel spreadsheet.
The steps for these tasks are described in "Adding subscribers to the Me Inc. account" in Chapter 2, "Getting started". Also see "Creating an Excel spreadsheet for adding multiple subscribers".
Update or modify existing subscriber information:
To do this:
  1. Click on the subscriber's name in the subscriber list table. You see the "Update Subscriber Information" page.
  2. Make the necessary changes. You can update a subscriber's name, address, email address, and method for receiving HipCheck alert notices. You can also set up a subscriber to be an account manager, or change a subscriber's visibility in the account by making them Public or Private.
  3. When you are finished, click OK.
Reset subscriber passwords:
To do this:
  1. Select the checkbox next to the desired subscriber(s).
Tip: Checkbox selections are not maintained across multiple pages. If you cannot view the complete subscriber list on a single screen, reset the passwords for the subscribers selected on the current page before continuing to the next page.
  1. Click Reset Password.
  2. Click Reset Password again to confirm this action.
Selected subscribers receive a temporary password in email and will be required to set a new permanent password the next time they log in.
Remove subscribers from your Me Inc. account:
To do this:
  1. Select the checkbox next to the desired subscriber(s).
Tip: Checkbox selections are not maintained across multiple pages. If you cannot view the complete subscriber list on a single screen, delete the selected subscribers on the current page before continuing to the next page.
  1. Click Delete.
When deleting subscribers, note the following:
  • All groups owned by a deleted subscriber are also deleted from the Me Inc. account. If affected groups were made public by the deleted subscriber, they are also removed from other subscribers' group lists.
Note: Before deleting subscribers, verify that they are not the owners of public groups that are important to your Me Inc. account. If there are public groups that you need to retain, make sure they are re-created by another subscriber before proceeding with this deletion task.
  • Deleted subscribers are removed from any groups in which they were a member or group administrator.
  • You cannot delete the account owner, or the account's only account manager.
  • Deleted subscribers are no longer able to log in to the Me Inc. Mobility Center for HipCheck, the Account Portal, or the HipCheck Portal. Also, deleted subscribers cannot continue using HipCheck clients installed on their mobile devices or desktops.

Creating an Excel spreadsheet for adding multiple subscribers

If you need to set up a large number of subscribers for your Me Inc. account, you may find it helpful to use the Import Subscriber feature that is available on the "Manage Subscribers" page. This section describes how to create the Microsoft Excel spreadsheet to use with the import feature.
Tip: The procedure for importing subscribers from a spreadsheet is described in "Adding subscribers to the Me Inc. account" in Chapter 2, "Getting started".

To create a spreadsheet for importing multiple subscribers:

  1. Run Excel and open a new spreadsheet with six columns, and as many rows as you have subscribers, plus an additional row for the mandatory column headers.
  2. The first line of the spreadsheet must contain the following column headers. Enter each header in its own column, exactly as shown here: 
    firstname   lastname   username   email   phone   carrier
    Do not alter these headers in any way or the import process will not work.
  3. Add your subscribers, one per row. We recommend that you use the General or Text format for all cells in the spreadsheet.
    You must fill in all of the columns for a subscriber entry. Note the following:
    • firstname is the first name of the subscriber.
    • lastname is the last name of the subscriber.
    • username is the subscriber's Me Inc. account user name. This entry must be unique for each subscriber that you want to include in the account.
    • email is the subscriber's full email address.
    • phone is the subscriber's area code and mobile phone number. Do not include spaces or punctuation.
    • carrier is the provider through which the subscriber gets wireless phone service. This entry must be one of the currently supported carriers and entered exactly as it appears below:
      Cingular
      Verizon
      Sprint
      T-Mobile US
      T-Mobile Germany
      Vodafone Germany
      E-Plus Germany
      Personal Argentina
      O2 UK
      T-Mobile UK
      Orange UK
      Vodafone UK
      Bell Canada
      Rogers Canada
      Telus Canada
      Orange France

When you are finished, your spreadsheet should look similar to this example:
firstname
lastname
username
email
phone
carrier
billy
williams
billyw
bwilliams@xyz.com
9497778899
Cingular
cory
rickman
coryr
coryr@gmail.com
8312225566
Verizon
albert
theman
albertt
theman@aol.com
5104570324
Sprint
trini
saunders
trinis
trinis@hotsauce.com
2098324567
Orange UK
bee
smith
bees
bees@yahoo.com
7147643290
O2 UK

Once you have created your spreadsheet, see "Adding subscribers to the Me Inc. account" in Chapter 2, "Getting started" for the steps to import the contents of the spreadsheet.

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