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HipCheck Mobility Service Getting Started with your
Me Inc. Account -- Handbook for
Account Owners and Account Managers

2 Getting started

When you sign up to open a Me Inc. account for HipCheck services, you are designated the owner of the account. As the account owner, complete the following steps to set up your new Me Inc. account:

  1. Log in to your Me Inc. account at the Me Inc. Mobility Center for HipCheck and set a new password - see "Logging in to the Me Inc. account for the first time".
  2. Activate the HipCheck service for your account - see "Activating the HipCheck mobility service".
    Note: You can skip this step if you are using a Trial Account. HipCheck is automatically activated for the 30-day trial period.
  3. Set up subscriptions for account members - see "Adding subscribers to the Me Inc. account".

See also:

Logging in to the Me Inc. account for the first time

Shortly after you sign up for a new Me Inc. account and your account and billing information have been verified by SCO, you will receive a Welcome Letter in email. This email lists your Me Inc. account name and Community Name, your Me Inc. account user name, and the web address for your account's Me Inc. Mobility Center for HipCheck.

When you receive your Welcome Letter, you can log in to your Me Inc. account:

  1. Access the Me Inc. Mobility Center for HipCheck at:
    https://<CommunityName>.hipcheck.me-inc.com
    Replace <CommunityName> with the Community Name that is specified in your Welcome Letter.
  2. Click on the Account Portal link.
  3. Log in with the user name listed in the Welcome Letter. Use the password that you specified when you opened your Me Inc. account.
  4. Read and accept the Subscriber License Agreement.
  5. To ensure security, set a new password the first time that you log in to your Me Inc. account. To do this, select My Profile --> Change your Password.
    Tip: You can also access your Me Inc. account's Account Portal directly at:
    https://<CommunityName>.hipcheck.me-inc.com/meinc/app
    You may want to bookmark this web address for quick access in the future.
    Throughout the remainder of this guide, tasks that require you to log in to the Account Portal use this web address instead of directing you to the Me Inc. Mobility Center HipCheck.

Proceed to the next section to activate the HipCheck service so it is available to your account.

Activating the HipCheck mobility service

Note: If you are using a Trial Account to evaluate the HipCheck mobility service, you can skip this step. The HipCheck service is automatically activated for your 30-day trial period.

Before account members can begin using HipCheck, you need to activate the service. As part of this process, you decide how to configure your HipCheck license by setting the number of systems to be monitored and the length of time before your account expires. You make these choices by allocating the server months that you purchased with your license.

To help make this decision, note the following:

To activate the HipCheck mobility service for your account:

  1. Access the Me Inc. Mobility Center for HipCheck at:
    https://<CommunityName>.hipcheck.me-inc.com
    Replace <CommunityName> with the Community Name that is specified in your Welcome Letter.
  2. Click on the HipCheck Portal link.
    Tip: You can also access your Me Inc. account's HipCheck Portal directly at:
    https://<CommunityName>.hipcheck.me-inc.com/hipcheck/app
    You may want to bookmark this web address for quick access in the future.
  3. Click Manage Account License.
    The "Manage License Information" page shows your account's status, as well as the level of support that is enabled by your current HipCheck license.
  4. Verify the state of your account by checking the "Account Status" field. If the field displays "INACTIVE", click Activate.
    Note: If you see "ACTIVE", click Done. Your account is already set up to use the HipCheck mobility service. You can see the number of systems that can be monitored and your account's expiration date on the "Manage License Information" page.
  5. In the "Desired Server Limit" field, enter the maximum number of systems that will be monitored by your account's HipCheck service. Note the following:
    • The "Server months in new license" field shows the number of server months that are available for your account.
    • The "Current server count" field shows the number of systems that are currently set up for HipCheck monitoring. You cannot enter a server limit that is less than the current server count. Because you are activating the HipCheck service for a new account, however, the current server count is most likely "0".
    • You may not set a server limit that results in an account term of less than 1 day.
      Note: After you complete this step, you cannot make changes to the server month/server limit allocation without first purchasing a Server Month Upgrade license.
    When you have entered the desired server limit, click OK. When prompted, verify your selection.
  6. HipCheck is activated when you see the Operation Successful page. Click Continue to return to the main HipCheck Portal page.

You can now proceed to the next section to add subscribers to your account.

Adding subscribers to the Me Inc. account

You are now ready to start adding subscribers to your Me Inc. account. You must be the account owner (or an account manager) to create new subscriptions.
Note: The account owner's subscription is created automatically when the Me Inc. account is opened.

To add subscribers to your Me Inc. account:

  1. Log in to your Me Inc. account's Account Portal at:
    https://<CommunityName>.hipcheck.me-inc.com/meinc/app
    where <CommunityName> is the Community Name for your account.
  2. Select Admin Portal --> Manage Subscribers.
  3. Set up subscribers for the account.
    Add subscribers individually:
    • Click Add.
    • Enter the subscriber's profile information:
      • Select the Account Manager checkbox to assign administration privileges. Account managers have authority to add and modify subscribers, reset subscriber passwords, and view account details.
      • Configure how the subscriber should receive HipCheck alert notices in the "SMS/Alert Messages" field:
        Use Smart Phone Number/Carrier -- select if the subscriber wants to receive SMS notices of alerts on their mobile device.
        Use Custom SMS Email Address -- select if the subscriber wants to receive SMS notices and their wireless provider uses a custom Email Gateway that requires the use of a special SMS message email address which is not based on the subscriber's mobile device phone number.
        Use Email Address Entered Above -- select if the subscriber wants to receive alert notices as email messages. Also select this option if the subscriber's wireless provider is not included in the list of supported carriers. When this option is chosen, HipCheck delivers alert notices for the subscriber to the email address that is entered in the "Email" field on this web page.
        Use Clickatell Global SMS Gateway -- select if your account uses the commercial Clickatell SMS Gateway. You must enter your Clickatell api-id, username, and password. You must also enter your mobile device's phone number, including the area/country code. The number you enter in this field cannot begin with zero.
        Note: This option requires that you use Clickatell's SMTP API connectivity option.
      • To control the subscriber's visibility in the account, use the "Access" field. Select Private to make the subscriber invisible to other regular subscribers. By default, subscribers are Public and can be viewed by other subscribers.
    • Click OK to create the subscriber.
    Import multiple subscribers from a Microsoft Excel spreadsheet:

    When you are finished adding the subscriber, their name and user name appear in the list of subscribers on the "Manage Subscribers" page. Shortly, the subscriber will receive a Welcome email that provides important account details, including their Me Inc. user name and a temporary password.

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