HipCheck Installation and User Guide

1 Introducing HipCheck

The HipCheck mobility service is a Me Inc. product that allows you to monitor and manage the basic health of UNIX and Windows systems. You can view operating system activity, set triggers for critical system conditions, receive alerts about problems, and perform corrective actions, either from your Microsoft® Windows Mobile-based device or Windows® computer.

This guide is designed to get you started using the HipCheck mobility service. Specifically, this guide can help you:

• install HipCheck agents and clients, and configure HipCheck users and systems to be monitored. See Chapter 2, "Getting started".
• learn to use the HipCheck mobile and PC clients to monitor systems, set alerts, and fix problems. See Chapter 3, "Using the HipCheck client".
• manage the list of systems that can be monitored by HipCheck and the users who are authorized to perform management tasks and receive alerts. See Chapter 4, "Managing HipCheck systems and users".
• check on the status of installed HipCheck agents, troubleshoot problems, extend the monitoring functionality of HipCheck agents for SCO UNIX systems, and remove agents. See Chapter 5, "Managing HipCheck agents".

How it all works

The HipCheck mobility service is a collection of the following components:

• HipCheck agent -- software that is installed on each system that you want to monitor. An agent runs in the background, monitoring the system's hardware and operating system status, responding to action requests, and generating alerts if a specified condition is triggered. Agents are available for SCO® UNIX® and Microsoft Windows systems.
• HipCheck client -- a graphical user interface that enables an authorized user to proactively monitor system performance, perform administration actions, and/or respond to alerts to correct problems. HipCheck is available both as a mobile client that runs on Windows Mobile devices and as a PC client that runs on Windows computers.
• HipCheck Mobility Server - the intermediary between HipCheck agents and HipCheck clients, providing user authentication and secure data transfer. This server is run and maintained by SCO.
• HipCheck Portal -- administration interface that runs on the HipCheck Mobility Server and can be accessed over the Internet. You use the HipCheck Portal web pages to set up systems to be monitored, and assign system monitoring, management, and alert privileges to users.

The following figure illustrates how the HipCheck mobility service components work together:

Figure 1-1. HipCheck Mobility Service Architecture

When all of the HipCheck mobility service components are installed and set up, you can begin system monitoring. Specifically, you can:

• use the HipCheck client views to monitor the following types of system activity and performance:
  • general system information, including operating system name and version, fully-qualified domain name, IP address, number of CPUs, and so forth.
  • storage information, including logical drive and filesystem usage
  • printer and print job status
  • running processes and services
  • user information
  • CPU, video, network adapter, and other hardware status
  • error events
• set triggers so that you receive alerts in the event of problems, such as:
  • logical drive or filesystem space falls below a specified threshold
  • change in printer status
  • a process stops running
  • a service starts or stops
• perform system management actions, such as:
  • enable or disable printers
  • cancel a single print job or all print jobs
  • kill processes
  • start, restart, or stop services

Supported systems

HipCheck agents are available to monitor the following types of systems:

Windows systems	UNIX systems
Windows XP Professional edition	SCO OpenServer Release 5.0.7
Windows Server 2003 (all editions)	SCO OpenServer Release 6
	SCO UnixWare® 7.1.4

You can run the HipCheck client on the following platforms:

Mobile devices	Desktop or laptop systems
Windows Mobile® 5.0 for Pocket PC	Windows XP (all editions)
Windows Mobile for Pocket PC 2003	Windows Server® 2003 (all editions)
	Windows 2000

Alerts can be sent to any mobile device that receives SMS messages, or in email, depending on how the alert recipient's Me Inc. account subscription is configured.

Getting more help

In addition to this guide, you can get additional help from the following sources:

• Late News for the HipCheck Mobility Service

  This document describes known issues, with workarounds when available, for the current release of the HipCheck mobility service. We recommend that you check the Late News document occasionally, as it is updated when new issues are discovered. Access this document from the Documentation link at the Me Inc. Mobility Center for HipCheck.

• Getting Started with your Me Inc. Account

  There are two versions of this guide -- a Handbook for Subscribers and a Handbook for Account Owners and Account Managers. Depending on the type of user that you are, refer to the appropriate guide for help creating and managing Me Inc. account subscribers and groups. Access this guide from the Documentation link at the Me Inc. Mobility Center for HipCheck.

• HipCheck Support

  Product support for the HipCheck mobility service is available from a self-help web page, which includes FAQs and Customer Service contact information. Access this page from the Support FAQ link at the Me Inc. Mobility Center for HipCheck.

Product Documentation, Late News, Support FAQs, and other resources are available from your account's Me Inc. Mobility Center for HipCheck at:

https://<CommName>.hipcheck.me-inc.com

where <CommName> is your account's Community Name; and, from the general Me Inc. Mobility Center for HipCheck at:

https://hipcheck.me-inc.com