HipCheck Installation and User Guide

4 Managing HipCheck systems and users

This chapter describes the various tasks that you can perform at the HipCheck Portal to manage the systems that are being monitored by the HipCheck mobility service, and the subscribers who are authorized to monitor, manage, and receive alerts for systems.

To log in to the HipCheck Portal, visit the following web address:

https://<CommName>.hipcheck.me-inc.com/hipcheck/app

where <CommName> is the Community Name for your Me Inc. account.

This chapter provides information on the following management topics:

• "Managing systems that are monitored by HipCheck"
• "Managing HipCheck user privileges"
• "Managing HipCheck alert recipients"

  Note: The Manage Account License option (available to account managers only) is discussed in Getting Started with your Me Inc. Account -- Handbook for Account Owners and Account Managers.

Managing systems that are monitored by HipCheck

This section covers the following tasks:

• Controlling who has permission to use the HipCheck Portal to set up systems to be monitored by HipCheck. See "Configure who can set up systems to be monitored".
• Working with the HipCheck system monitoring list. Tasks include setting up new systems, modifying information for existing systems, and removing systems from the list. See "Manage the HipCheck system monitoring list".
• Checking the status of systems in the HipCheck system monitoring list. See "Check system status".

Configure who can set up systems to be monitored

By default, any subscriber in your Me Inc. account has permission to use the HipCheck Portal to set up a system for HipCheck monitoring.

If it is more desirable, however, you can restrict these activities to account managers.

Note: This change can only be made by the Me Inc. account owner or account managers.

To do this:

1. Log in to the HipCheck Portal as the account owner or an account manager:

   https://<CommName>.hipcheck.me-inc.com/hipcheck/app

   where <CommName> is the Community Name for your Me Inc. account.

2. Click Settings in the navigation bar on the main HipCheck Portal screen.
3. Unselect the Allow non-admin users to create systems for this account checkbox.
4. Click OK.
5. Click Continue on the "Success" page.
6. To restore the default setting, repeat this process and select the Allow non-admin users to create systems for this account checkbox.

Manage the HipCheck system monitoring list

The HipCheck Portal maintains a list of all systems that are currently being monitored by the HipCheck mobility service. This section describes the various management tasks that can be performed for these systems:

• Set up new systems to be monitored.
• Modify information for existing systems.
• Remove systems from the monitoring list.

How much of the HipCheck system monitoring list that is visible to you depends on the type of user that you are:

• The Me Inc. account owner and account managers have access to the complete HipCheck system monitoring list; that is, every system that has been set up at the HipCheck Portal. This is because the account owner and account managers are automatically given Owner privileges for all systems added to the HipCheck system monitoring list.
• Subscribers only see systems for which they have privileges -- systems they set up themselves and systems for which they have been assigned some level of privilege. (See "Set up user privileges and alert recipients" in Chapter 2, "Getting started" for a description of the different HipCheck privilege levels.)

To manage the HipCheck system monitoring list:

1. Log in to the HipCheck Portal at:

   https://<CommName>.hipcheck.me-inc.com/hipcheck/app

   where <CommName> is the Community Name for your Me Inc. account.

2. Click Create/Delete Systems.

   Note: Depending on the privilege levels assigned to you for the systems you see in the HipCheck system monitoring list, some of the options discussed in this section may not be available to you.

From the "Create/Delete Systems" page, you can do the following tasks:

Set up a system to be monitored by HipCheck:

Note: By default, any subscriber can set up a system to be monitored by HipCheck. However, the account owner or an account manager can choose to restrict this task to subscribers with administration privileges. In this case, the Create link described here will be unavailable. Before you perform this procedure, you should install the appropriate agent on the system that you want to monitor. See "Installing the HipCheck client" in Chapter 2, "Getting started" for help. To set up a system for monitoring: Click Create in the management toolbar. Note: You are prevented from setting up more systems than are currently supported by your Me Inc. account. To purchase a HipCheck license that increases the number of systems you can monitor, contact your SCO Reseller. See Getting Started with your Me Inc. Account - Handbook for Account Owners and Account Managers for help upgrading HipCheck licenses. Enter the required information for the system on the "Create New System" page. Tip: For a description of the fields that you need to complete, see "Set up systems to be monitored" in Chapter 2, "Getting started". Click Add. The HipCheck Mobility Server verifies the information that you provided by connecting to the HipCheck agent running on the system and checking the system's status. If the HipCheck Mobility Server cannot make a connection to the system -- either because of networking difficulties or because you have not yet installed the HipCheck agent on the system -- you can Retry, or select Cancel to end the set-up process. When the system is successfully set up, it appears in the HipCheck system monitoring list on the "Create/Delete Systems" page.

Modify information for an existing system:

Only HipCheck users who have Owner privileges for a system can modify the system's information. To modify a system: Click on the system's name or IP address in the "System" column. Modify the necessary fields on the "Modify System Attributes" page. Tip: For a description of the fields that you need to complete, see "Set up systems to be monitored" in Chapter 2, "Getting started". When you are finished, click OK. Tip: You can also modify a system's information from other HipCheck Portal pages, by clicking on the system's name or IP address in the "System" column of the list displayed on the page.

Remove a system:

Only HipCheck users who have Owner privileges for a system can remove that system from the HipCheck system monitoring list. To remove a system from the monitoring list: Select the checkbox next to the system that you want to remove. Click Delete in the management toolbar. Click OK to confirm the deletion. The system is removed from the HipCheck system monitoring list and can no longer be viewed by HipCheck clients.

Check system status

You can check on the status of any system for which you have Owner privileges. To do this:

1. Log in to the HipCheck Portal at:

   https://<CommName>.hipcheck.me-inc.com/hipcheck/app

   where <CommName> is the Community Name for your Me Inc. account.

2. Click Check System Status. You see the "Check System Status" screen.
3. Select the checkbox for the system(s) that you want to check.

   Note: Checkbox selections are not maintained across multiple pages. If you cannot view the full list of systems on a single screen, check the status for systems on the current page before continuing to the next page.

4. Click Check in the management toolbar.
5. The HipCheck Mobility Server attempts to connect with the HipCheck agent running on the specified system and verify that the system is functioning. Depending on the results of this inquiry, one of the following messages is displayed in the "Status" column in the system monitoring list:

   Ok	System is running.
   Down	System is not running.
   AuthErr	System is running but there was an authentication problem. This typically means there is a mismatch between the administration password supplied at the HipCheck Portal and the administration password set on the system itself.

Note that this status information is static. It is not updated until you repeat the process described here. To clear the state displayed in a system's "Status" column, select that system's checkbox, then click Clear in the management toolbar.

Note: The "Check System Status" screen also allows you to initiate an upgrade of HipCheck agents installed on any of the systems for which you have Owner privileges. This option is discussed in Appendix A, "Upgrading HipCheck agents and clients" (page 103).

Managing HipCheck user privileges

Note: You can modify a system's privilege list if you have Owner privileges for the system. HipCheck users with Admin or View privileges can only view the system's privilege list.

This section covers:

• Assigning privileges for a system to HipCheck users and members of public groups.
• Changing the privilege levels assigned to HipCheck users and members of public groups.
• Removing users and public groups from a system's privilege list.

To manage HipCheck user privileges for systems that you own:

1. Log in to the HipCheck Portal at:

   https://<CommName>.hipcheck.me-inc.com/hipcheck/app

   where <CommName> is the Community Name for your Me Inc. account.

2. Click Manage/View System Privileges and Attributes.

   The "Manage/View Privileges and Attributes" screen displays all of the systems in the HipCheck system monitoring list for which you have privileges. The "Your Privs" column indicates the level of privilege that you have for a system. Note that Me Inc. account managers always see the complete HipCheck system monitoring list; that is, every system that has been set up at the HipCheck Portal.

3. Click Modify in the "Privileges" column for the desired system.

   Note: If you see View in the "Privileges" column, you do not have Owner privileges for the system. You cannot modify the system's privilege list; however, you can view the current list.

   The "Manage Privileges" page displays the current list of HipCheck users and public groups that have permissions for the selected system. The "Access" column shows the level of permission that has been assigned to each entry in the privilege list.

From the "Manage Privileges" page, you can do the following tasks:

Add Me Inc. subscribers to a system's privilege list:

Click Add User in the management toolbar. Select the checkbox next to the desired subscriber. Tip: You can select multiple subscribers if you want to assign them the same privilege level. Note, however, that checkbox selections are not maintained across multiple pages. If you cannot view the complete subscriber list on a single screen, add the selected subscribers on the current page before continuing to the next page. Assign the desired privilege level to the selected subscriber(s) by clicking on one of the following links in the management toolbar: Add Owner, Add Admin, or Add Viewer. The subscriber is added to the privilege list as an authorized HipCheck user. Click Done in the management toolbar when you are finished.

Add Me Inc. public groups to a system's privilege list:

Click Add Group in the management toolbar. Select the checkbox next to the desired public group. Tip: You can select multiple groups if you want to assign the same privilege level to each group. Note, however, that checkbox selections are not maintained across multiple pages. If you cannot view the complete public group list on a single screen, add the selected groups on the current page before continuing to the next page. Assign the desired privilege level to the members of the selected public group(s) by clicking on one of the following links in the management toolbar: Add Owner, Add Admin, or Add Viewer. The public group is added to the privilege list and the group's members are now authorized HipCheck users. Groups are differentiated from subscribers in the list's "Type" column. Click Done in the management toolbar when you are finished.

Change the privilege level for HipCheck users or groups:

Select the checkbox next to the desired HipCheck user or group in the system's privilege list. Tip: You can select multiple users or groups if you want to assign them the same privilege level. Note, however, that checkbox selections are not maintained across multiple pages. If you cannot view the complete privilege list on a single screen, modify your selections on the current page before continuing to the next page. Assign the new privilege level to the selected users or groups by clicking on one of the following links in the management toolbar: Make Owner, Make Admin, or Make Viewer. The new privilege level displays in the "Access" column in the privilege list. Click Done in the management toolbar when you are finished.

Remove HipCheck users or public groups from a system's privilege list:

Select the checkbox next to the desired HipCheck users and/or public groups. Note: Checkbox selections are not maintained across multiple pages. If you cannot view the complete privilege list on a single screen, remove the selected subscribers and/or groups on the current page before continuing to the next page. Click Remove in the management toolbar. Click OK to confirm the removal. The users and/or public groups are deleted from the privilege list. Click Done in the management toolbar when you are finished.

Managing HipCheck alert recipients

Note: You can modify a system's alert list if you have Owner privileges for the system. HipCheck users with Admin or View privileges can only view the system's alert list.

This section describes how to:

• "Modify system alert lists".
• "Suspend the receipt of alerts".

Modify system alert lists

Working with HipCheck alert lists, you can:

• Assign alert responsibilities to HipCheck users and members of public groups.
• Remove users and public groups from a system's alert list.

To modify the HipCheck alert lists for systems that you own:

1. Log in to the HipCheck Portal at:

   https://<CommName>.hipcheck.me-inc.com/hipcheck/app

   where <CommName> is the Community Name for your Me Inc. account.

2. Click Manage/View System Privileges and Attributes.

   The "Manage/View Privileges and Attributes" screen displays all of the systems in the HipCheck system monitoring list for which you have privileges. The "Your Privs" column indicates the level of privilege that you have for a system. Note that Me Inc. account managers always see the complete HipCheck system monitoring list; that is, every system that has been set up at the HipCheck Portal.

3. Click Modify in the "Alerts" column for the desired system.

   Note: If you see View in the "Alerts" column, you do not have Owner privileges for the system. You cannot modify the system's alert list; however, you can view the current list.

   The "Manage Alerts" page displays the current alert list for the selected system. All of the HipCheck users displayed here, as well as every member of any public groups listed, receive alerts if HipCheck detects problems with the system.

From the "Manage Alerts" page, you can do the following tasks:

Assign alert responsibilities to HipCheck users:

Note: Subscribers must first be added to a system's privilege list, and therefore made authorized HipCheck users, before you can assign them alert responsibilities. Click Add User in the management toolbar. The "Add Users to Alert List" page displays all of the HipCheck users who have been assigned a privilege level for the system and have not yet been set up to receive alerts. Select the checkbox next to the desired HipCheck user(s). Note: Checkbox selections are not maintained across multiple pages. If you cannot view the complete list on a single screen, add the selected users on the current page before continuing to the next page. Click OK in the management toolbar. Click Done in the management toolbar when you are finished.

Assign alert responsibilities to HipCheck groups:

Note: Public groups must first be added to a system's privilege list, and therefore made authorized HipCheck groups, before you can assign alert responsibilities to group members. Click Add Group in the management toolbar. The "Add Groups to Alert List" page displays all of the HipCheck groups that have been assigned a privilege level for the system and have not yet been set up to receive alerts. Select the checkbox next to the desired HipCheck group(s). Note: Checkbox selections are not maintained across multiple pages. If you cannot view the complete list on a single screen, add the selected groups on the current page before continuing to the next page. Click OK in the management toolbar. Click Done in the management toolbar when you are finished.

Remove HipCheck users or groups from a system's alert list:

Select the checkbox next to the desired HipCheck users and/or groups. Note: Checkbox selections are not maintained across multiple pages. If you cannot view the complete alert list on a single screen, remove the selected users and/or groups on the current page before continuing to the next page. Click Remove in the management toolbar. Click OK to confirm the removal. The users and/or groups are deleted from the alert list. Click Done in the management toolbar when you are finished.

Suspend the receipt of alerts

You can temporarily suspend the receipt of alerts for some or all of the systems that have been assigned to you. To do this:

1. Log in to the HipCheck Portal at:

   https://<CommName>.hipcheck.me-inc.com/hipcheck/app

   where <CommName> is the Community Name for your Me Inc. account.

2. Click Suspend My Alerts. The "Suspend Alerts" page lists all of the systems that currently send alerts to you.
3. Select the checkbox next to the system(s) from which you want to stop receiving alerts.

   Note: Checkbox selections are not maintained across multiple pages. If you cannot view the complete list of systems on a single screen, suspend alerts for systems on the current page before continuing to the next page.

4. Click Suspend in the management toolbar. The status for the selected systems change in the "Suspended" field.

When you are ready to restore the receipt of alerts, select the desired system(s) and click Unsuspend in the management toolbar.